The tips Elaine mentions pretty much aligns with what I taught my sales agents who were working on the phone. At the end of the day, people want to be heard. If they feel heard, they will then listen.
Another tip I shared with them. If you're dealing with someone who is angry, first off remember that it's not about you, you just happen to be the tipping point for them. Let them go off a bit while you concentrate on slowing your breathing and imagining that your feet are roots going into the ground. Make comments that indicate you are listening. They will eventually mirror your calm and you can have a conversation. (This is called entrainment.)
I don't live in the US but happy to see so many people committing to taking your country back to civility. Bracing for what is going to happen up here when our election rolls around.
Hi good people..I love these ideas and a little trick when I am phoning someone, I smile on the second ring and when they answer they can tell and if they are not picking up my voice mail is listened too when I smile all the way to the end. Love and it is so good to read Wild Beauty!
Good for Elaine, taking time to delineate the phone banking experience. Our experience is very similar, frustrating & satisfying at the same time. It is Michelle's, Doing Something, and trusting the campaign planners who created the lists and scripts. They are targeting those calls and ask us to implement one small part of a complex plan that feeds into election day. Don't be turned off by a mundane task - it's well thought out.
The tips Elaine mentions pretty much aligns with what I taught my sales agents who were working on the phone. At the end of the day, people want to be heard. If they feel heard, they will then listen.
Another tip I shared with them. If you're dealing with someone who is angry, first off remember that it's not about you, you just happen to be the tipping point for them. Let them go off a bit while you concentrate on slowing your breathing and imagining that your feet are roots going into the ground. Make comments that indicate you are listening. They will eventually mirror your calm and you can have a conversation. (This is called entrainment.)
I don't live in the US but happy to see so many people committing to taking your country back to civility. Bracing for what is going to happen up here when our election rolls around.
Thanks for the tip about anger and let’s hope we can pull this one off.
Hi good people..I love these ideas and a little trick when I am phoning someone, I smile on the second ring and when they answer they can tell and if they are not picking up my voice mail is listened too when I smile all the way to the end. Love and it is so good to read Wild Beauty!
Thanks, Barbara ... smiling on the phone makes a difference. It's the little things.
Good for Elaine, taking time to delineate the phone banking experience. Our experience is very similar, frustrating & satisfying at the same time. It is Michelle's, Doing Something, and trusting the campaign planners who created the lists and scripts. They are targeting those calls and ask us to implement one small part of a complex plan that feeds into election day. Don't be turned off by a mundane task - it's well thought out.
Thank you for amplifying Elaine's message.